Last updated: October 2025

At Apple Oaks Carpentry, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.

1. Information We Collect

When you contact us through our website, we collect the following information:

• Name: To address you personally
• Email address: To respond to your enquiry
• Phone number: To contact you about your project
• Service type and project details: To understand your requirements

2. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes
• Communicate about your carpentry project
• Improve our services and website
• Send you relevant information about our services (only with your consent)

We will never sell or share your personal information with third parties for marketing purposes.

3. Data Storage and Security

Your information is stored securely and is only accessible by authorized personnel at Apple Oaks Carpentry. We use industry-standard security measures to protect your data from unauthorized access.

4. Your Rights

Under UK data protection law (GDPR), you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your personal data
• Portability: Request transfer of your data to another service

To exercise any of these rights, please contact us at appleoaks68@gmail.com or call 07823 330189.

5. Cookies

Our website uses essential cookies to ensure the site functions properly. We do not use tracking or advertising cookies. You can control cookies through your browser settings.

6. Third-Party Services

We may use trusted third-party services to process your enquiries:

• Email delivery: To send form submissions securely
• Website hosting: To provide our website services

These services are bound by their own privacy policies and data protection obligations.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Active enquiries: Until project completion plus 12 months
• Completed projects: Up to 6 years for tax and legal compliance
• Unsuccessful enquiries: Up to 2 years

8. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Apple Oaks Carpentry
Email: appleoaks68@gmail.com
Phone: 07823 330189
Location: Dover, Kent